Barraj Legal Client Care
Complaints procedure

If something goes wrong,
we want to know.

Barraj Legal aims to provide an excellent quality of service at all times. We value feedback of any kind — it is used to improve our service and to recognise success. Our procedure is free, simple, and designed to resolve matters at the earliest opportunity.

Raise it with us
info@barraj.co.uk
Acknowledged within
5 working days
Concluded within
28 days (usually)

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Legal Ombudsman — contact

A free, impartial and independent service that investigates complaints about the service you received. If we cannot resolve your complaint, or have not done so within 8 weeks, you may refer it to them.

Post
Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ
Telephone
0300 555 0333
Email
enquiries@legalombudsman.org.uk

Barraj Legal is a trading style of Rhys Johns, a barrister authorised and regulated by the Bar Standards Board. The Bar Standards Board is entitled to inspect documents and seek information about a complaint when discharging its auditing and monitoring functions. For complaints against Civil Mediation Council (CMC) registered mediators in respect of relevant mediation work, an appeal may lie to the CMC on certain grounds.