Client Care

If something goes wrong,
I want to know.

Barraj Legal is the trading name under which I, Rhys Johns, practise as a self-employed barrister. I aim to provide an excellent quality of service at all times and I welcome feedback of any kind. If at any point you are unhappy with the service you have received, I want to know, so that I can put matters right. This procedure is free, simple, and designed to resolve matters at the earliest opportunity.

Because I practise on my own account, complaints are dealt with by me personally. I recognise that this means considering a complaint about my own work; I take that responsibility seriously and will deal with any complaint fairly, openly and without defensiveness. If a complaint cannot be resolved between us, you have the right to refer it to the Legal Ombudsman. You do not need anyone to represent you to use this procedure — though you may. If you consider yourself vulnerable, or a reasonable adjustment would assist you in making or pursuing a complaint, please tell me and I will do my best to agree it. Complaints may be made by any reasonable means — email, letter or telephone.

This procedure was last reviewed on 6 August 2026 and is available at www.barraj.co.uk/complaints or on request. Barraj Legal is a trading style of Rhys Allan Johns, a barrister authorised and regulated by the Bar Standards Board.